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The credibility of online casinos is perhaps the most critical aspect of the comfortable using its services. Agree that you can not have fun playing video slots or blackjack if you are unsure that the casino does not deceive you. This article will discuss customer loyalty to online casinos and the methods to achieve it.
If you are absolutely sure that all casinos earn by cheating players, you should not gamble at all.
This article is not for you since we will not persuade anyone, proving that honest gambling operators exist and by no means are rare.
On the other hand, we do not deny that scams in this business also exist. You should know using what methods reputable casinos confirm their integrity. We will describe the basic techniques. None guarantees that you will find first-class service and honesty in all details. Still, they significantly reduce the likelihood of fraud, and many of them allow you to assert your rights.
Online Casino Licenses
Here everything is evident:
If the casino has no license it works illegally.
If it makes sense to play in it, you decide. But think:
The casino without a license may refuse to pay out your winnings, wrongly accuse you of fraud, and block your account. And you will not be able to bring it to justice.
These casinos can promise incredible bonuses and other promos but do not rush to bite the bait.
Sometimes online casinos have a statement that they are working on a license or that country, but more information about this document is unavailable. This situation should also alert you.
If a casino has a valid license, why will it hide the document? After all, it is a powerful way to prove its legality and increase the confidence of potential customers.
Ideally, the casino should provide all license data on the site and have the authority's logo that issued it, with a direct link to its official website. This ensures the legality of the casino by one hundred percent.
Software from Reliable Providers
Best Casinos use the highest quality software from top manufacturers. These games are not only beautiful and comfortable. They are also reliable regarding the fairness of the random number generator. Moreover, companies that produce software usually watch how casinos use it and do not allow them to interfere with its work.
But you must be sure that you do not deal with rigged software. It is not uncommon to find an Internet casino suggesting popular video slots that have nothing to do with the actual manufacturers. In such cases, you can be sure that this is a fake. The author of the original model cannot guarantee the fairness of the gaming process. Of course, you should not trust the owner of such a casino.
Information about the Casino's Owner
Finding information about the casino owner (name, address, and so on) is highly desirable. These data allow inquiring about the company. Most major brands are represented on the stock exchanges. They appreciate their reputation and will not risk trying to rob you of honestly won money, even if it is substantial.
The most authoritative gaming websites make every effort to gain the confidence of their potential clients. They provide license numbers, addresses, and all contact information possible. One can often look through the managers' profiles, read the company's story, find reports about the company's participation in various important events, etc. This way, gambling operators let us know that they will work honestly and frankly.
Certificates by Independent Auditors
Reputable casinos usually work with independent companies that test the performance of their random number generators, determine the interest payments and make conclusions about the various aspects of customer service. You can see the logos of TST, eCOGRA, iTechLabs, and some other organizations on gambling websites.
Just keep in mind that the presence of the logo without reference does not always mean that the auditor is working directly with the casino. Maybe they just tested a random number generator software manufacturer but did not check the operation of the casino.
As in the case with the license, if the logo of an organization has a link that opens the information directly on the review of this casino. Major operators invite auditors for such tests monthly; the results are published in a separate report.
Casino's Age
Under this item, everything is clear:
The longer a casino exists, the safer it us.
It's an activity that does not cause complaints from the licensing authorities, audit companies, software vendors, partners, and customers.
Real Customers' Reviews
Of course, the more people speak highly of the casino, the higher the probability of being reliable. But do not forget that not all comments and reviews are true. Many of them are written by casinos. Other site owners write or print publications, earning on affiliate programs and advertising. They are also interested in many customers registered in the casino.
Therefore you should not believe all the information there.
Rewards and Seals of Approval
Many offline and online casino editions give awards and certain titles. You know, as they say:
- "Best Casino of the Year,"
- "Best operator of gambling,"
- "Best Customer Service" and so on.
In this regard, paying attention to who awards such titles is most important. Is it authoritative enough? Can you trust it? Has it compromised itself in previous years?
Online Casino's Website
This parameter can be considered rather indirect than direct. Most honest and reputable casinos try to present themselves properly. The site should be beautiful, and comfortable, not contain numerous errors, and generally make a good impression. Good casinos will not save on designers.
However, scammers may also reach fame, so do not jump to conclusions if you see a stunning and expensive casino website.
Participation in Social Programs
Refers to international assistance programs about gambling, obstacles in participation in gambling of underage users, charitable projects, and so on. The casino may be a member of such programs for the blind, but it still means its desire to establish itself as an honest casino.
Reviews on Casinoz
We would love to say that all our online casino reviews include one hundred percent reliable information, but it would not be true. We can not personally test all casinos.
We would need a huge staff, a lot of time and money for such purposes. To produce a realistic picture of each casino, we'd need a few people to receive bonuses, win them back, withdraw winnings, etc.
We can only guarantee the absence of false data in our reviews. We tried to be objective and impartial when writing them, though a subjective factor in every article is still present (e.g., the site's design).
Comments from our readers are not edited, so you can rely on them at your own risk. We do not recommend you blindly trust them.
Conclusion
It would seem that it is easy:
Choose a casino meeting all the above points - and you will be happy.
In theory, it is so. But in practice, problems arise because of the greed and ignorance of players.
New casinos offer better bonuses than reputable and proven brands, which is a peck of thousands of fans' excitement. If they see some incredible offer to new customers, they pull the plug on the absence of licenses and other questionable moments.
In short, greed blinds, so spend time checking the casino, be careful, and do not be lazy.
