All complaints
Complaints about Casinos
Disputes between customers and operators of online casinos arise all the time. It is an integral part of the gaming process, even if it is strictly regulated by the user agreement, in which all the points are spelled out.
This section of Casinoz was created to help readers solve such problems.
When do players most often complain about online casinos?
Complaints about online casinos can occur at different stages:
- Finance - Did your deposit get lost? Is it taking too long for your payout to be credited? Are you unexpectedly charged a commission? Does the casino refuse to pay? These unpleasant situations require the intervention of mediators.
- Account - Is your account blocked? Can you not pass verification? Are too many documents required of you? Problems of this kind are not uncommon.
- Software - Does the casino offer fake pokie machines? Do you feel like the pokies are rigged? Are you sure the jackpot is being played unfairly? The list could go on for a long time.
- Bonus program: Have you not been credited with a bonus? Have you been accused of violating the bonus credits wagering rules? Have there been pitfalls in the promotion rules? Surely, you must have encountered something similar. Complaints about casino bonuses are very common in gambling.
Also, problems can arise in many other situations.
It is important to understand:
In online gambling, the customer is not always right.
Often users are just looking for a way to get back the money they lost or at least to spite the establishment where they had bad luck. Casinoz sets out to look into the situation thoroughly to find out who is right.
To whom can I submit a complaint about an online casino?
If you feel you have been treated unfairly, you can act in many ways.
- Communicate with the support team - You should discuss the situation with the support representatives first. It may be a trivial misunderstanding that can be resolved without a scandal and involving a third party. State the essence of the problem, be polite and try to remain objective.
- Complaint to gambling regulator - Organizations that issue gambling licenses usually influence the casino operator. Their official websites provide email addresses to which disgruntled customers can send requests. This opportunity should not be neglected.
- Appeal to intermediaries - It is this option implies the help of Casinoz. Our experts will contact representatives of online casinos and will do everything possible to find a solution to the problem, which will suit both parties.
We also urge readers not to rush to criticize the casino on thematic forums. Instead, they should try to settle things peacefully.
Is it realistic to win a dispute with a casino?
It is difficult to give a definite answer to the question in this subtitle. It all depends on several factors:
- The honesty of the operator,
- Their willingness to cooperate,
- The validity of the client's claims,
- The statute of limitations of the dispute, and so on.
Of course, if you were cheated in an unlicensed casino with fake pokies, it would be almost impossible to get justice.
If the problem occurred at an honest site that cares about its reputation, it would not be so difficult to compromise. Reputable operators themselves are interested in the fact that all disputes are settled by mutual consent of the parties.
How do you file a complaint about the casino?
First of all, remember:
We encourage readers to use the established online casino complaint form.
If you want Casinoz to act as a mediator, you don't need to voice your complaints in the review comments or elsewhere on the site.
A few additional suggestions:
- Also, try to make the claim as clear as possible.
- Do not "water down".
- Avoid swearing and personal insults.
Remember that we were not eyewitnesses to the events, so we will initially have to understand the situation by reading your explanations.
Which casinos do not have to complain?
Of course, any casino has dissatisfied customers. It's the nature of the business. If a person has lost, he may well be dissatisfied with something. However, the following online casinos try to please all players as much as possible.
